SHIPPING TIMES

• USE Trade generally ships orders received prior to 2:00pm EST on the same business day
• Between September 1 and December 31, allow more time for order processing and shipment – please plan accordingly

USPS PRIORITY (UNITED STATES POSTAL SERVICE)

• This delivery service is a viable option for packages shipped outside the continental United States (Hawaii & Pacific Islands and Alaska)
• Includes tracking for online retail purchases
• Includes up to $100 of insurance for U.S. Priority Domestic shipments.  For Priority International Shipments, includes up to $200 insurance.)
• Typically 1-3 Business days for delivery, however, this is contingent on USPS
• Delivery can be made to PO boxes through this option

UPS SECOND DAY

• 2 business days plus 1-2 business days for processing (continental United States)
• UPS cannot ship to PO boxes
• Additional charges will be assessed for Saturday and residential deliveries

UPS NEXT DAY (DELIVERY BY 'END OF DAY NEXT DAY')

• 1 business day plus 1 business day for processing IF received by 12 noon Easter Time (ET) - (continental United States)
• Street addresses must be provided. UPS cannot ship to PO boxes
• Additional charges will be assessed for Saturday and residential deliveries

 STANDARD UPS GROUND

• 1-5 business days plus 1-2 business days for processing (continental United States)
• 4+ business days to Alaska and Hawaii & Pacific Islands
• UPS cannot ship to PO boxes
• Additional charges will be assessed for Saturday and residential deliveries

PICK UP YOUR ORDER IN PERSON AT THQ OR AT AN EVENT

• Orders can be picked up at THQ or at Special Events
  
• Please allow one full business day to process
• Choose "Pick Up Order' at Checkout in the Shipping Options

DROP SHIP SERVICES – Name BADGES, ANGEL TREE TAGS, SASHES, etc.

• USE TRADE offers select products which are supplied via Third Party Trade Vendors – these items ship direct from the vendor, however all billing is handled by USE TRADE. No drop ship orders are processed via the Trade Website.
• Contact customer service to process these orders: (845) 620-7481 or 7411 and TRADE@use.salvationarmy.org
• Drop ship goods will carry their own shipping & handling costs which will be applied at time of invoicing.

*** RUSH ORDERS ***

• Rush Orders cannot be accepted via the USE TRADE website. Call USE TRADE Customer Service at (845) 620-7481 or 7411 to process this special request. However, please note that there will be a $25.00 charge for this service, which is additional to any merchandise, postage or handling charges. Processing a rush order will guarantee your order is processed same day.