All Officers are required to pay 100% up front with their personal credit card. No exceptions per Territorial Policy. Present your receipt along with this Reimbursement Approval Letter from Trade to your local command headquarters for 75% reimbursement of your Uniform Purchase.

No. These items are not approved on the Officer Uniform Plan. Please reference the FAQ link on our homepage for a full listing of approved Officer Plan items.

Please Contact the Uniform Store to verify your eligibility: 845-620-7423 or UseTradeUniformReplacement@use.salvationarmy.org

1) You can PDF your receipt from your email or 2) When you sign into your account, you'll be brought to your order history. You can print any of your orders from there.

Yes, USE TRADE ships internationally. To explore various shipping options, contact Customer Service at 845-620-7481 or 7411 or via USE.Trade@use.salvationarmy.org

Customers pay actual shipping rates from our carriers - shipping cost will be calculated in your shopping cart prior to check-out.

Please email use.trade@use.salvationarmy.org for details and pricing. 

Orders are generally processed within 24-48 hours of receipt. Customers have various options for shipping - choose the method of shipping you desire at check-out (customers pay actual shipping rates charged by our carriers).

Customer Profiles are pre-determined based on their affiliation with the organization. To upgrade your profile setting, Command Head/Dept Heads are required to email USE.Trade@use.salvationarmy.org with a request to upgrade staff.

Once email communication is received by the Command Head, the customer profile will be upgraded and take effect the next business day.

USE TRADE has national vendor relationships that are perfect for custom orders. Please contact customer service to explore custom orders for your special project: 845-620-7481 or 7411 or USE.Trade@use.salvationarmy.org

Please refer to our link on the homepage for Returns and Exchanges. Please note a return form must be completed prior to returning your item.

USE TRADE accepts Visa, Mastercard, Discover, Diners Club, Apple Pay, Google Pay, and Meta Pay on the website. 

Sizing charts for uniforms are available on the individual product pages

The Officer’s Uniform Assistance Plan (Minute No: 30N) can be used for the following items:  Uniforms, Overcoats, Jackets, Trim/Insignia, Caps/Hats, Shirts and Blouses, Ties, Belts, Sweaters/Cardigans. No split payments on website.  Officers can pay 100% for eligible items and then claim 75% reimbursement.  View this PDF for more information

The Soldier’s Uniform Assistance Plan (Minute No: 14A) includes up to 1 each of the following items(Items with a star are required): Tunic, *Trousers/Skirt/Slacks,
*Shirt/Blouse,Tunic Epaulets, Tunic "S", *Shirt or Blouse Loops, Hat/Cap, Tie, Belt. No
soldier plans on website.  Contact use.trade.uniforms@use.salvationarmy.org
to utilize the plan.

Please call 1-800-SA-Truck

Local Command Head emails Trade to request upgrade of Customer Profile, then Trade reviews the request and, if approved, should take effect within one business day. In heavier business seasons, this could take longer.

SHIPPING TIMES

• USE Trade generally ships orders received prior to 2:00pm EST on the same business day
• Between September 1 and December 31, allow more time for order processing and shipment – please plan accordingly

USPS PRIORITY (UNITED STATES POSTAL SERVICE)

• This delivery service is a viable option for packages shipped outside the continental United States (Hawaii & Pacific Islands and Alaska)
• Includes tracking for online retail purchases
• Includes up to $100 of insurance for U.S. Priority Domestic shipments.  For Priority International Shipments, includes up to $200 insurance.  )
• Typically 1-3 Business days for delivery, however, this is contingent on USPS
• Delivery can be made to PO boxes through this option

UPS SECOND DAY

• 2 business days plus 1-2 business days for processing (continental United States)
• UPS cannot ship to PO boxes
• Additional charges will be assessed for Saturday and residential deliveries

UPS NEXT DAY (DELIVERY BY 'END OF DAY NEXT DAY')

• 1 business day plus 1 business day for processing IF received by 12 noon Easter Time (ET) - (continental United States)
• Street addresses must be provided. UPS cannot ship to PO boxes
• Additional charges will be assessed for Saturday and residential deliveries

STANDARD UPS GROUND

• 1-5 business days plus 1-2 business days for processing (continental United States)
• 4+ business days to Alaska and Hawaii & Pacific Islands
• UPS cannot ship to PO boxes
• Additional charges will be assessed for Saturday and residential deliveries

PICK UP YOUR ORDER IN PERSON AT THQ OR AT AN EVENT

• Orders can be picked up at THQ or at Special Events
  
• Please allow one full business day to process
• Choose "Pick Up Order' at Checkout in the Shipping Options

DROP SHIP SERVICES – Name BADGES, ANGEL TREE TAGS, SASHES, etc.

• USE TRADE offers select products which are supplied via Third Party Trade Vendors – these items ship direct from the vendor, however all billing is handled by USE TRADE. No drop ship orders are processed via the Trade Website.
• Contact customer service to process these orders: (845) 620-7481 or 7411 and TRADE@use.salvationarmy.org
• Drop ship goods will carry their own shipping & handling costs which will be applied at time of invoicing.

*** RUSH ORDERS ***

• Rush Orders cannot be accepted via the USE TRADE website. Call USE TRADE Customer Service at (845) 620-7481 or 7411 to process this special request. However, please note that there will be a $25.00 charge for this service, which is additional to any merchandise, postage or handling charges. Processing a rush order will guarantee your order is processed same day.

Please see the graphic below!